Brake Masters is by far the best brake replacement experience I have every had. In the past, I had to take the word of those other service shop's of what I did and did not need -- which usually resulted in overpriced, poor quality parts, and waiting 4-hours for a heavy bill. Not with Steve from Brake Masters! Not only did he install quality parts on both my Explorer's rear brakes, but it completed the entire replacement and install in less than 45-minutes. Steve would have completed it sooner, but he has the patience and experience to actually take the time and answer all my silly questions about brakes! No other mechanic has ever tolerated my questions about what they where doing and why. Not Steve! He was more than willing to talk me through what he was doing, but he also pointed out why my old brakes misbehaved the way they had, and how the new parts would work much better. But the best part about the entire experience was the piece-of-mind that when my kids drive my car, it will stop when it is suppose to! Steve is one of the most talented, friendly, and honest mechanics I have ever met, and he now has a customer for life.
Steve is awesome! Very knowledgeable, tells you exactly what is wrong and what needs to be done. He will work with you in whatever situation you are in. I really appreciate his kindness and how he is willing to work with you. He came to my work when my car simply could not go another mile, my brake pads were all gone and my back rotor was rubbing on straight metal. I can't express enough the level of professionalism. Thanks Steve!
Called Steve this morning and was able to set up an appointment early this afternoon. Due to me living in an apartment complex that doesn't allow you to work on your cars, I was able to meet Steve at a location to get the work done. He took about thirty minutes to do the front and back brakes, enough time for me to grab a bite to eat at a local fast food chain. I would highly recommend him and will go to him in the future. Friendly, great customer service, works fast, and very reasonably priced.
Hard to believe a five star rating for auto repair service. But, there's mine. Flexible, competent, and unusually good customer service.
I live in Aldie. My friend drove from Chicago (with the brake light on), picked me up, and we are off to Ocean City for New Year's Eve. We hit the stop/go traffic on I/95 S. and when he applied the brakes, his SUV got loud and jerked. The brakes were LOUD and we were rockin and rollin instead of stopping! No wonder the light was on.Every time he hit the brakes (a lot on 96/S.) it got rough in that SUV. Finally about 30 miles or so out of DC my friend exits and guess what, there's a national brake shop in the Mall. He drives over and gets in line. About 18 minutes later the Service Tech finally came over to make his inspection. I'm thinking, that was a quick inspection...Out comes my friend with completed estimate, and looking ashen. He gets in the SUV and says, they want over $900.00! He immediately grabbed his phone and checked the Internet.He said: "Check it out, this guy says he comes to us". I said, "Call him". He did and Brake Masters asked what kind of car, and to describe what was happening when he applied the brakes. My friend said, the brakes are loud and the vehicle shakes and shimmies to a stop.The Brake Masters tech was in Fairfax at the completion of a job. He wanted to have a New' Year's Eve too. But he agreed to come out and take a look at our brakes. Brake Master's had the parts on the truck (luck maybe?) and the tech, smiling, made the repairs and had us on our way. It was a little over 2.5 hours after we called Brake Masters we had new parts, professional brake service, and the tech displayed a lot of empathy for our situation. My friend and I highly appreciate Brake Masters service and recommend this company highly. Ohh, and the final Brake Masters invoice was about $200 less than the national company's estimate. Great job Brake Masters!
When I called and told my mom, "I had The Brake Squad come out to my house and replace my brakes," her response was, "Only you would research and find someone to work on your car the same day you called them, while you patiently waited inside, not exposing yourself to the elements." Yup. That's me. It was cold and I wasn't really feeling wasting a whole day in a dirty waiting room somewhere while they took 2+ hours to do my brakes. My Honda CRV's brakes were making noise, so I knew I had to get them replaced ASAP. Of course, I got on Yelp somewhere around 11 AM and found The Brake Squad. I called and could not have gotten a nicer person on the phone. Joe explained that they use ceramic brakes and what the difference between ceramic and metal brakes was. I asked him if I could get them to come out that day, and I was surprised when he said they could. My appointment was going to be at 4. Well, it was about 2:45 and my husband and I were out and about, something like 10 minutes from home. I got a call from Alex saying that he was running ahead of schedule and that he wanted to come early, if he could. Well of course! Alex arrived at my house in 20 minutes and got to work. I was afraid I'd need rotors (EXPENSIVE!!!!!) because every time I have ever gotten my brakes done, they always tell me I need rotors too. Alex was honest and told me I didn't need new rotors, but it would help to resurface them, which was way cheaper ($30). He also checked my back brakes and said I had about 4 months til I needed new ones and that I would need rotors at that time as well. It's nice to know something like that in advance, because that's a considerable cost. Alex had my vehicle done in 30 minutes. He was fast and friendly and honest. I'll be calling them to do my back brakes when the time comes for that.
Steve from Brake Masters did a phenomenal job on my vehicle. I called him in the evening on Friday and on Saturday morning he was at my home replacing my brakes! In 40 minutes Steve managed to change out my brake pads, rotors, and service my rear drum brakes. You won't get that type of lighting service anywhere! The price he quoted me for the job was also very fair. I would recommend Steve and Brake Masters to anyone hands down!
Great prices and honest business. Called Steve on a Sunday and scheduled service for that Monday. I sent him photos of my rear rotors and he said I just needed rear pads. I'll recommend the company to my friends. He did a clean, professional, and quick job.
Steve at Brake Masters did a great job replacing the both front and rear brakes on my Santa Fe. I'm sending all my friends and colleagues to him.
I had to replace my brake pads and found great reviews about Steve W/ Brake Masters. We called him and he was prompt to answer all of our questions. Although he is currently on crutches for 1 month, he recommended us to someone he trusts to service our car in the meantime. There are a lot of dishonest service providers out there but Steve certainly leaves you knowing that there is still some quality and legitimate people to do business with. I appreciated all his advice and look forward to bring my car to him when he recovers soon.
I just had my appointment with Brake Masters a few hours ago. And I must say they are the best!! I needed replacement brake pads for the front and back tires, plus replacement rotors.Steve (Brake Masters owner) was pleasant and helpful on the phone when I called him. Not domineering nor pushy. I told him about other shops -- even my dealership -- that wanted to replace both front and back rotors. Steve said that in his many years of experience it's rare, if ever, the back rotors on my particular make and model need replacing. Just to verify, he asked if I could take some photos of my tires...no problem by me. Steve gave me a quote based on my make and model and the photos...and the quote I got was indeed the best in the area. Other shops gave the same quoted amount to do just the front brake pads and rotor. Steve was able to come by within a matter of days: made the appointment Wednesday, he was working on my car Friday. Brake Masters comes to your location with a huge van with everything they need, so I met him at my house...SUPER CONVENIENT. Steve was entirely prepared, he had everything he needed; he didn't have to leave and come back because he didn't have the right part, nothing like that at all. He was running a little late (10 min.), but he called well in advance to let me know, so I wasn't surprised or disappointed. He arrived, I gave him the keys to my car, and FORTY-FIVE MINUTES later, I kid you not, he was done. Fantastic, I was back on the road within an hour! Even more, the quoted price Steve gave was the same price I paid in the end, he didn't change anything. A few noteworthy points: Steve didn't talk at me like I was dumb, he didn't speak automotive jargon above my head. He was polite and friendly, not domineering or pushy. He tried to give me as much information so I could make an educated choice on my own. He arrived in clean clothes and his hands were clean, too. His van was clean. Despite the price, I didn't get that "Oh, this is shady!" feeling. Overall, INCREDIBLE customer service and work. I'll definitely call again, and I'm referring all my friends in the area to Brake Masters!! (Thank you so much, Steve!)
Last November I had the brakes repaired on my 2008 Hyundai Sonata by Brake Masters. From start to finish I was so impressed by this company’s service and professional standards. Steve came to my office in Chantilly to replace my vehicle’s brake pads that saved me hours of potential wasted time in a service shop. Furthermore, the price was unbelievably reasonable in comparison to another estimate I received from a local service shop who claimed that I needed new rotors in addition to pads. Steve took the time to show me that my rotors were in fact, in good condition, and he assured me that I only needed to replace the pads. Fast-forward several months to today and I am so pleased with how well my brakes perform. I have had no issues since the repair and I’m thankful that I didn’t waste money on new rotors that I didn’t need. Thanks so much to Steve for his honesty and excellent customer service!
I found Brake Masters while searching for repair shops to get quotes for front and rear brakes as well as rotors. I happened to find Brake Masters on Google and was intrigued right away. I never heard of a mobile brake service before! When I started reading all the great reviews, I knew I had to call and get more information.
I called on a Saturday morning (2 weeks ago) and spoke with Steve, he is the owner of Brake Masters. Not only was Steve extremely nice, he was very professional and knowledgeable. He was able to explain to me the difference about the parts he uses compared to other shops in the area. BTW, he uses OEM parts! He also explained why my rotors would need to be replaced. He took my information and on the phone was able to give me a quote. Let me say I was VERY surprised and happy with the quote. The dealership (I have an 2010 Honda Accord Coupe) wanted almost $1,000!! Then other shops were still very expensive. Steve's quote was affordable compared to the other quotes I received. Not only that, he was able to come to my house the same day I called. 🙂 Once he arrived and I moved the car to a better spot for him, he had put on the new brakes (front and back) and rotors in 30 minutes!!! I was amazed.
Steve is very knowledgeable and friendly. I felt very comfortable with him on the phone and in person. He has GREAT customer service and just for that, I would suggest you give him a call. It is hard to find people (especially in the car repair business) who are trustworthy, can explain things in laymen terms, and offer great customer service. THANK YOU STEVE for a great experience. 🙂
I would definitely recommend Break Masters to anyone. I have called Steve twice for my car and he is very convenient, and will have your brakes done in no time. I had my breaks done on my lunch break!! Steve also is very helpful and any questions I had for him he was always just a text message away. Quality work, convenient service, and overall Steve is awesome!!
Highly recommend Brake Masters! Steve has been doing my brake servicing for years. He's a brake specialist, honest, and provides excellent parts and service. Very competitive pricing! He's also a really good guy to talk with.
Steve did an excellent job on my car. His prices are very competitive and very likely less than what one of the big shops will want to charge you. Good communication and got the job done (all rotors and pads) pretty quick. I'd use him again and would recommend you do the same. '00 Subaru Legacy Wagon.
I will definitely call Brake Masters if my car's brakes ever act up again! Steve was extremely helpful, both over the phone and in person. He explained everything he was doing & explained the difference between the high-end parts he uses vs. the usual. He seemed to know exactly what he was talking about and didn't talk in circles! I loved that he was able to come to me so I wouldn't have to risk driving with iffy brakes. Less than an hour after he had started, Steve was done! My car's brakes are now working perfectly and since the quality of the parts is so great, I know I won't have to worry about them for a long time (& if something does go wrong, Brake Masters provides a 2yr warranty). I highly recommend Brake Masters!
Steve's concept is brilliant, and -- more importantly -- BRILLIANTLY EXECUTED! I emailed him about getting my front brake pads replaced in advance of inspection, he replied with a price the same day! He was able to perform the work the next day and even had the courtesy to let me know he was running late (even though I told him I was available all day). He suggested my rotors may need to be replaced so he brought a set along in case.He uses the highest quality parts (AkeBono and Brembo in my case), and he was prepared with all parts on arrival. This was perhaps the most painless brake job I've ever had, and on top of it my brakes are smoother and more responsive than ever (probably because the previous pads were not all that great, I'm now sold on AkeBono thanks Steve!).You really can't go wrong here, I will be using Brake Masters for all of my future braking needs. Honest, reasonable prices (yes I shopped around!), and to top it off Steve's a very friendly guy. I'd give him six-stars if I could.